Returns & Refunds
We accept returns within 30 days of purchase for items in original condition.
Replacement & Damage Policy
We do not accept returns — but if a book reaches you damaged, we replace it free.
No returns
All sales are final
Free replacement
If it arrives damaged
48 hours
To report damage
We Do Not Accept Returns
Challa Publications does not accept returns on any order, for any reason. All sales are final. Once a book has been dispatched it cannot be returned, exchanged or refunded — including for change of mind, ordering the wrong title, or no longer needing the book.
Please review the title, author, language and edition carefully on the product page before you order. If you are unsure which edition you need, ask us first — we are glad to help.
Damaged Book? We Replace It Free
If your book arrives damaged, defective or incorrect, we will send you a brand-new copy at no cost — you pay nothing, not even the delivery charge on the replacement.
Covered by replacement
- Torn, crumpled or damaged pages
- Printing defects, blurred print or missing pages
- Water damage or staining during transit
- Damaged cover or broken binding
- Wrong book delivered — different from what you ordered
- Item missing from the parcel
How to Request a Replacement
- Photograph the parcel before opening it fully. A photo of the outer packaging plus the damaged page or cover makes the claim quick to approve.
- Report the damage within 48 hours of delivery, from your My Orders page or by contacting us.
- Our team reviews the photos and confirms your replacement, usually within 24 hours.
- A fresh copy is dispatched to you. We pay the delivery charge on the replacement.
Please keep the damaged book and its packaging until your replacement arrives — the courier may ask to inspect it.
Not Eligible for Replacement
- Damage caused after delivery, or by the customer
- Books showing signs of use — reading marks, highlighting, writing or folded pages
- Reports made more than 48 hours after delivery
- Minor variations in cover shade, paper texture or trim size between print runs
- Change of mind, wrong title ordered, or the book no longer being needed
- Free promotional books received with an order
Refunds
Because we do not accept returns, we do not issue refunds for delivered orders. The remedy for a damaged or incorrect book is always a free replacement.
A refund is made only when we cannot fulfil the order at all — for example the title is out of stock after payment, the parcel is lost in transit, or the replacement copy is also unavailable. In those cases the full amount, including delivery, is returned to your original payment method within 5–7 working days.
Cancelling an Order
You may cancel an order free of charge any time before it is dispatched. Once the parcel has been handed to the courier it cannot be cancelled. Cancel from your My Orders page or contact us quickly.
Delivery & Charges
All orders are delivered across India by our courier partners (XpressBees and Delhivery), charged by pincode and parcel weight. Full details are in our Shipping Policy.
Received a damaged book? Contact our support team within 48 hours and we will send a fresh copy.