Help Center
సహాయ కేంద్రం
Find answers to commonly asked questions about orders, shipping, and more.
Orders
Browse our collection, add books to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase. You can also use Google Sign-In for faster checkout.
You can track your order in two ways:
- Log in and go to My Orders
- Use our Order Tracking page with your order number and email
Yes, you can cancel your order before it is shipped. Go to My Orders, select the order, and click "Cancel Order". Once shipped, you'll need to initiate a return instead.
Order modifications (address change, adding items) are only possible before the order is processed. Please contact us immediately if you need to make changes.
Shipping & Delivery
Shipping charges are applicable on all orders and are calculated at checkout based on your delivery location and order weight. Standard delivery takes 5-7 business days. 🎁 Bonus: Get a free book on orders above ₹499! The higher your order value, the more free books you can unlock.
Metro cities: 2-4 business days. Tier-2 cities: 4-6 days. Rural areas: 7-10 days. Delivery times may vary during festivals.
International shipping is available to select countries on request. Please contact us with your location and the books you'd like, and we'll provide a shipping quote.
Payments
We accept UPI (Google Pay, PhonePe, Paytm), debit/credit cards (Visa, Mastercard, RuPay), and net banking. All payments are processed securely via Razorpay.
Yes. We never store your card details. All payments are handled by Razorpay, a PCI-DSS Level 1 compliant payment processor. Your data is encrypted with 256-bit SSL.
Don't worry — failed transactions are automatically refunded within 5-7 business days. If you don't receive the refund, please contact us with your transaction details.
Replacement & Damage Policy
We do not accept returns. All sales are final. However, if your book arrives damaged or defective, we will replace it with a brand new copy free of charge. Please contact us within 48 hours of delivery with photos of the damaged book. See our full Replacement & Damage Policy.
Contact us within 48 hours of receiving the damaged book with photos via WhatsApp or email. Our team will verify and ship a replacement copy within 24 hours of approval. Replacement shipping is on us.
Account
Go to the Forgot Password page, enter your email, and you'll receive a reset link. The link is valid for 1 hour.
Yes, you can request account deletion by contacting us. Please note that your order history will be retained for legal and tax purposes, but personal information will be removed.
Still have questions?
Our support team is here to help. Send us a message or email us at support@challapublications.in